§6 Cancellation Policy
Since the products according to these general terms and conditions (Drum Kits and Sample Packs) are digital goods and the technical functionality of our website does not allow a return after purchase, the customer waives the right of withdrawal by clicking on “Order and Pay” according to §356 BGB.
The Drum & Sample Kits are provided as audio files in a .WAV container. This data format is readable with all common DAWs (Digital Audio Workstations). However, HI-HAT HUSTLE does not guarantee compatibility with any hardware or software used by the customer.
§ 7 Cancellation policy
You have the right to cancel this contract within fourteen days without giving reasons, the cancellation period is fourteen days from the day you or a third party designated by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us of your
first name / name:
by means of a clear statement (e.g. a letter or e-mail sent by post) about your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation deadline, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to [if applicable, the name and address of a person authorised by us to receive the goods] without delay and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. The deadline is deemed to have been met if you send the goods before the end of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
End of the revocation instruction
(1) The right of revocation does not apply in the case of delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. T-shirts with your photo and your name) or in case of delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
(2) Please avoid damage and contamination. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure sufficient protection against transport damage in order to avoid claims for damages due to damage caused by defective packaging.
(3) Please notify us of the intended return shipment before returning the goods to the e-mail address “email@example.com”. In this way you will enable us to assign the products as quickly as possible.
(4) Please note that the modalities mentioned in the above paragraphs 2 and 3 are not prerequisites for the effective exercise of the right of withdrawal.